Refund and Chargeback Policy

Purpose:

The purpose of this policy is to establish guidelines for handling refunds and chargebacks for us to ensure compliance with applicable laws and regulations, protect our customers and maintain a strong reputation for our services.

Scope:

This policy applies to all customers involved in the refund and chargeback process for GVP Infotech Limited’s Merchants.

Policy:

Refunds:

1.1.  The customer requests a refund from the Merchant due to reasons such as the non-delivery of goods or poor service quality. Customers can initiate refunds against transactions with us either via the website or via APIs.

1.2. The Merchant shall be responsible for all refunds to their customers, and we shall not be liable for any merchants failure to provide refunds to customers.

1.3. GVP Infotech Limited is complied with all applicable laws and regulations related to refunds, including any refund policies of card networks and other payment providers.

1.4. Any refund initiated by the customer will be subject to applicable charges. These charges may vary depending on the terms and conditions of the Merchant.

Chargebacks:

2.1. A chargeback occurs when a customer disputes a transaction and requests a refund from   their bank or credit card issuer.

2.2. Card networks and regulated entities such as National Payments Corporation of India (NPCI) provide the rights to the cardholder/ consumer to claim a chargeback for various reasons such as Fraud transactions; Product/ services not delivered; Defective product or services are delivered; Duplicate payments/ double deb       its; etc.

2.3. The timeline(s) for raising such dispute may vary from card association to card association as per their policy which is posted or made available on their website. Every dispute raised carries a reason also referred to as reason code, which is defined by card networks.

2.4. Merchant shall comply with all applicable laws and regulations related to chargebacks, including any chargeback policies of card networks and other payment providers.

2.5. Merchant is responsible for resolving chargebacks and shall have access to its chargeback management tools to assist in the process.

2.6. Merchant will provide assistance to customer in responding to chargebacks, including providing information related to the transaction and working with card networks and other payment providers to resolve disputes.

2.7. Merchant need to comply with all chargeback deadlines set by card networks and other payment providers.

2.8. Merchant will be charged a chargeback fee from Associated PA. for each chargeback that occurs. The fee will be in accordance with its fee schedule and will be deducted from the Merchant’s account balance.

2.9. Any chargeback initiated by the customer will be subject to applicable charges. These charges may vary depending on the terms and conditions of the merchant.

Fraudulent Transactions:

3.2. In the event of a fraudulent transaction, GVPIL shall work with the Merchant to prevent further fraud and take appropriate action to recover any lost funds.

3.3. If a chargeback occurs as a result of a fraudulent transaction, Merchant will assist the customer in providing information to the relevant authorities and card networks to resolve the dispute.

Enforcement:

Any customer found to be in violation of this policy may have their account suspended or terminated. We reserve the right to take legal action against any party that engages in fraudulent or illegal activities.

Review:

This policy shall be reviewed and updated as necessary to ensure compliance with changes in applicable laws and regulations, industry best practices, and changes to Website services.